Refund policy

🛍️ Return & Refund Policy – Alessa Perfumes

At Alessa Perfumes, we are committed to offering high-quality products and exceptional customer service. We understand that issues may arise, and we’re here to help. Please review our return and refund policy below:

📅 Return Window

• You have 15 calendar days from the date of receiving your order to request a return or refund.

✅ Accepted Return Conditions

We only accept returns in the following cases:

• The product arrived damaged, broken, or has a manufacturing defect.

• You must notify us of the issue within the 15-day period and provide photographic evidence of the damage.

🚫 Returns or Exchanges Will Not Be Accepted If:

• The perfume has been opened or used.

• The customer simply does not like the fragrance.

• More than 15 days have passed since the order was received.

💸 Refunds

• Refunds will cover only the cost of the product.

• Shipping fees and applicable taxes are non-refundable.

• Refunds will be issued to the original payment method once the returned item is received and inspected.

📦 Return Shipping

• Customers are responsible for return shipping costs. If you have any doubt you can contact info@alessaperfumes.com 

• We recommend using a trackable shipping service and keeping your receipt until we confirm receipt of the return.

🔄 Exchanges

• We do not offer exchanges based on fragrance preferences.

• For defective items, customers may request a replacement instead of a refund, if preferred. You can contact us info@alessaperfumes.com

📍 Important Notes

• All items must be returned in their original packaging, unused, and in good condition for inspection.

• We reserve the right to deny returns that do not meet the conditions stated above.